My credit/debit card is being declined

From time to time, you may receive notice that your card was declined which can be for many reasons and not necessarily something to worry about.The most probable reasons for your card to not be authorised are:

  • Expired card
  • Incorrect issue number
  • Insufficient funds
  • Mis-matched address (AVS) or security code (CVC)
  • Security marker

If you have checked your card details and do have sufficient cleared funds, please also check that the address we hold on file, matches that at your card issuer.

Should you still not be able to make payment with your card, we suggest that you contact your card issuer to ensure that there are no security markers on your account.

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