If you are currently unable to login to My XILO, it could be for one of the following reasons:
Incorrect email address
- If noted on screen that your details are incorrect, you could be using the wrong email or you may have typed it incorrectly. If you are unsure please request a password reminder using the link on screen, if the email address is incorrect you should see the error " No client account was found with the email address you entered", if the email address is correct then you should receive a password reset link in your email address but it will not change your password unless you click the link and follow the instructions.
- If noted on screen that your details are incorrect, you could be using the wrong password. If you are unsure please request a password reminder using the link on screen and follow the instructions that will be emailed to the email address you entered.
- Once you have requested your account to be closed, or you no longer have any active services or domains, you will not be able to login to My XILO.
- If when you login, there is no error message displayed and you are simply returned to the login box, you may have a browser cookie problem. To rectify this, attempt to clear your cookies for the 'xilo.net' domain in your browser.
If you require further assistance please contact our support team.