All Articles
Billing
- Invoice for a domain no longer needed
- How do I update my Credit/Debit Card details?
- Unable to login to My XILO (my.xilo.net)?
- Can I transfer an account to another person/business?
- I have received my invoice early, Why?
- Payment Policy
- My credit/debit card is being declined
- VAT (Value Added Tax) Changes
- Do you support PayPal Subscriptions?
- How can I change my personal details and view my services?
- How can I view and pay my invoices?
- What payment methods do you accept?
- You have charged my card incorrectly - What can I do?
Control Panel
- Web Statistics in cPanel (Awstats and Webalizer)
- Do you support Sender Policy Framework (SPF)?
- cPanel Backup via SSH (single account)
- How to install cPanel on your server?
- Restoring Backups
- WHM - Reseller - Creating an Account
- Adding a SRV Record
- Changing Email Account Quota
- Adding an Email Account
- Server Migration Checklist
Database
Domain Names
- Can I change my domain name?
- Changing the Registrant on UK (Nominet) domains
- How can I get my EPP key to transfer my gTLD domain out?
- How do I move my domain to XILO?
- How do I manage my domain name?
- How do I transfer my domain away?
- Domains with special renewal rules
- Invalid WHOIS Information - Third Party
- Email setup guide for Outlook 2013
- I have not received an email
- Email setup guide for Android devices
- Email Setup guide for Thunderbird
- Email setup guide for Mac Mail
- Email account setup guide for iOS
- Email setup guide for Windows Mobile
- What is a DomainKey and how do they work?
- I can’t send emails from my mobile device
- Error 553 Unable to verify address
- Sender receives a bounce back message - my mailbox is full
- How do I transfer my emails to my cPanel account?
- How many emails can I send an hour?
- My IP address has been blacklisted
- What is black, grey and whitelisting?
- How to prevent spam with Email Authentication
- Why am I unable to send an email attachment?
- Could not complete sender verification callout
- I have received a bounce back message after sending an email
- Unable to see IMAP folders
- What does the blacklisting of my ISP have to do with my email account?
- What is a catchall email address?
- How do I download emails locally and remove them from the server?
- Email Setup Guide for Windows Live Mail
- How do I create custom email filters?
- Is there a way to forward non-existing emails?
- How do I see my email’s headers in my email?
- How do I check if my email server is down or the problem is with my computer?
- The connection to the server was interrupted.
- How to prevent spam with Mail Guard
- Why do emails I send get marked as spam?
- Can I forward one email to more than one address?
- Why has my email delivery been delayed?
- How do I setup an email client?
- Training Mail Guard
- Bulk Email Sending Limits
FTP
- How to connect to FTP using a web browser
- Checking if port 21 is blocked
- Are there any FTP stats available for my hosting plan?
- Where should I upload my files via FTP?
- How do I change my FTP password?
- How do I connect using FTP
- How do I find out my FTP login details?
- Secure FTP
- How to edit file and folder permissions using an FTP client
- Can I login to my FTP without pointing my domain name?
- How do I add an FTP account?
- How do I check the FTP status?
Services
- Do you have a time (NTP) server?
- How to view sites before changing DNS hosts file
- How can I install Proxmox VE with custom partitions?
- Do you allow IRC servers on your network?
- I’m experiencing network problems. How can I test?
- IP Address Justification Form
- What are your recursive nameserver addresses?
- How can I improve the performance of my Dedicated or Virtual Private Server?
- Problems starting MySQL on small VPS
- What are the XILO nameservers?
- How to resolve errors with GET, via cron
- Can I change the master reseller domain?
- Add a New Domain to a Reseller Account
- Can I change the domain name on my account?
- What is your Nominet "IPS Tag"?
- What is your CentralNic ID/Handle?
- Connection Blocked by Server Firewall
- Can I change the domain on a hosting account?
- Software Vulnerability Email
SSL
- What does a CSR look like?
- Where can I view my SSL certificate?
- "Certificiate not trusted" error when viewing SSL site
- Can I re-issue my SSL certificate?
- What is the difference between a private and shared SSL?
- Why do I need a private SSL Certificate?
- How long will it take to install my SSL Certificate?
- How do I redirect my website to open using HTTPS?
- Who is the owner of an SSL Certificate?
- Updating from SHA-1 to SHA-2
- Generating a Private Key and CSR in OpenSSL
- AutoSSL Emails
- How do I redirect my website to open using HTTP?
SSL Installation
- Installing an SSL Certificate: Sun Java Server 7.x#S
- Installing an SSL Certificate: f5 BIG-IP v9.x+
- Installing an SSL Certificate: Exchange 2010 (Certificate Wizard)
- Installing an SSL Certificate: Microsoft IIS 7.x
- Installing an SSL Certificate: WebStar
- Installing an SSL Certificate: Java Based Web Servers (Tomcat) using keytool
- Installing an SSL Certificate: Exchange 2010 (PowerShell)
- Installing an SSL Certificate: Citrix Access Gateway 4.5
- Installing an SSL Certificate: Plesk 7 & 8
- Installing an SSL certificate: Kerio MailServer
- Installing an SSL Certificate: Citrix Access Gateway 5.0
- Installing an SSL Certificate: Cobalt RaQ4
- Installing an SSL Certificate: Exchange 2007
- Installing an SSL Certificate: F5 Firepass
- Installing an SSL Certificate: OCS 2007 (Certificate Wizard)
- Installing an SSL Certificate: FileZilla Server
- Installing an SSL Certificate: Cisco ASDM 6.1
- Installing an SSL Certificate: SonicWall SSL VPN
- Installing an SSL Certificate: IBM HTTP Server
- Installing an SSL Certificate: Sendmail
- Installing an SSL Certificate: OS X Lion Server (10.7)
- Installing an SSL Certificate: Oracle Wallet Manager
- Installing an SSL Certificate: Lotus Domino 8.5
- Installing an SSL Certificate: Cisco WLAN 4400
- Installing an SSL Certificate: WHM/cPanel
- Installing an SSL Certificate: Microsoft IIS 5.x / 6.x
- Installing an SSL Certificate: Apache & mod_ssl
- Installing an SSL Certificate: cPanel
- Installing an SSL Certificate: VPN 3000 Series Concentrator
- Installing an SSL Certificate: Cisco ACS 4.2
Terms / Acceptable Usage
Website Down
- What do I do if my website has been marked as harmful by Google?
- Why am I receiving a 503 Service Temporarily Unavailable error?
- Why does my site not open after an SSL certificate installation?
- Common reasons a website is unavailable
- What are some of the common reasons for a slow loading website?
- Why is my website just a list of files?
- I updated my website and now there’s a problem, what should I do?
- How do I recreate my public_html folder?
- HTTP Error 403
- How do I clear local DNS cache on a Windows computer?
- Custom error pages not working
- HTTP Error 404
- HTTP Error 500