IMAP sent items not showing

Ben N shared this question 6 years ago


I recently moved domain over to shared hosting and emails appear to be working fine sending and receiving however I access from webmail, thunderbird on pc and also via smartphone (all via IMAP)

Ive recently noticed that if I reply to emails via smartphone the replies are not showing in sent items when viewed on webmail and thunderbird

as you can probably guess this can be a pain if you are looking for an email you sent whilst on move etc.

anyone know how to ensure sent items are kept?


Comments (3)


What phone are you using for the email which is having the issue?


Htc one x


We're not aware of any issues with that phone or any specific settings i'm afraid.

The default IMAP settings we give should work for most clients so unless the device has a special setting that we do not know of, it's going to be impossible to us to suggest something further.

Have you contacted HTC?